Complaints Procedure



If you're not happy with the service you've received from a NAPIT member, we can't be happy either so we encourage our service providers to make every possible effort to resolve problems before you have to make a complaint. Fix Fit Test Electrical Ltd are members of the NAPIT organization. If you have notified Fix Fit Test Electrical Ltd of any concerns about their supplies, service or workmanship and have not received a satisfactory response, please follow this procedure to resolve your issue quickly & amicably. All complaints are acknowledged and documented.

Complaints Procedure
  1. Notification.
    If you are dissatisfied with the quality of workmanship, materials supplied or, any other aspect of service you've received, you can make a complaint under our guarantee and we will make every effort to help you resolve it.
  2. Register Your Complaint.
    Please make a complaint in writing detailing any concerns you have. Your complaint will be recorded and a written acknowledgement sent by return.
  3. Investigation.
    Your complaint will be thoroughly considered and investigated. If a site visit is required to resolve an issue, it will be performed within one week of the acknowledgment of your complaint. On site, all effort will be made to rectify issues or agree further action.
  4. Closure.
    Following investigation, remedial action and/or compensation will be agreed in writing between all parties. Once remedial work or financial reimbursment has been completed, you will be sent a letter to confirm closure of your complaint. If no fault is found you will be sent a letter outlining reasons for the dismissal of your complaint.
  5. Dispute Resolution.
    If we are unable to resolve your complaint you may take your concerns to a 3rd party advisor for further advice. Please follow the process outlined here